WinShark Casino Terms and Conditions

Welcome to WinShark Casino. These Terms and Conditions govern your access to and use of our website, winshark.com, and all games, promotions, and services we provide. By registering an account with WinShark Casino, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of this document, you must not use our services.

Operator Information

WinShark Casino is owned and operated by GBL Solutions N.V., a company registered in Curacao under registration number 155090, with its registered address at Seru Loraweg 17, Curacao. Our payments are processed through our payment agent, Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V., registered in Cyprus under HE 412602, Kasou 18, Office 41, 1086, Nicosia, Cyprus. We hold a valid license issued by the Curacao Gaming Control Board (GCB), license number OGL/2024/589/0556, which authorizes us to offer online gambling services.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you create an account at WinShark Casino, we require accurate and truthful personal information, and you agree to keep this information updated. We reserve the right to verify your identity and account details before processing any withdrawal request. Our casino does not offer a no-account option; registration and full account verification are mandatory for every player.

• You may only hold one active account with us at any time.
• We may request identification documents, proof of address, and payment verification at our discretion.
• We reserve the right to suspend or close accounts that provide false or misleading information.

Restricted Territories

WinShark Casino targets players from the United Kingdom, Ireland, Canada, Germany, Switzerland, Australia, New Zealand, Poland, Greece, Finland, Norway, Denmark, Italy, Hungary, Spain, Slovenia, and Brazil. We reserve the right to restrict access to residents of jurisdictions where online gambling is prohibited by law. It is your responsibility to determine whether it is legal for you to gamble under the laws of your jurisdiction.

Deposits and Withdrawals

Our casino accepts deposits via Mastercard, Interac, Skrill, MiFinity, Paysafecard, bank transfer, and Bitcoin. Withdrawals are available through Mastercard, Interac, Skrill, MiFinity, bank transfer, and Bitcoin. The minimum deposit at WinShark Casino starts from €10, depending on the method selected. Minimum withdrawal amounts vary by currency and payment method; for example, in EUR the minimum withdrawal is €10 via bank transfer, €50 via crypto, or €20 via other methods.

Withdrawal limits are determined by your loyalty level, ranging from €500 per transaction at entry levels up to €1,000 per transaction at the highest levels, with corresponding daily and monthly caps. All withdrawal requests are reviewed by our financial department following successful identity and account verification, processed Monday to Friday, 09:00-18:00 (GMT+3). Once approved, e-wallet and crypto cashouts are typically completed within 0-24 hours, while card and bank transfer withdrawals may take 3-5 business days.

Bonuses and Promotions

We at WinShark Casino offer a range of promotional bonuses, including our Welcome Shark package of 240% up to €2,500 plus 300 Free Spins spread across your first three deposits. Our first deposit standard offer provides 100% up to €150 plus 50 Free Spins, while high rollers depositing €500 or more can claim 50% up to €2,000 plus 100 Free Spins. Additional deposit bonuses apply to your second and third deposits, and all bonus funds carry a wagering requirement of x45 on bonuses and free spins.

Other ongoing promotions include our Madnessday Bonus, Cyber Reload, Floating Cashback of up to 15%, and our Wheel of Fortune feature. Any use of a WinShark promo code or WinShark bonus code is subject to specific terms, including maximum bet limits during wagering, capped cashback amounts, and separate wagering requirements for free spins (x35) and cash bonuses (x1) prior to withdrawal. We reserve the right to amend, cancel, or withdraw any bonus offer at our sole discretion.

Loyalty Club and VIP Program

Our Loyalty Club consists of 100 levels divided into five ranks: Shrimpy Scout, Reef Ray, Hammerhead Hero, Orca Commander, and Great White Legend. Each rank increases your Floating Cashback rate and raises your withdrawal limits, while each level grants rewards such as free spins or balance boosts. You earn 1 XP for every €5 wagered on slots; table games and live casino bets do not count toward XP. XP cannot be redeemed directly and serves only to determine your level progression. We credit all level-up rewards within 24 hours of qualification.

Fair Play and Game Rules

We offer more than 6,000 slots and 7,000+ games in total, supplied by 125 providers including NetEnt, Pragmatic Play, Play'n GO, Nolimit City, Big Time Gaming, and Playtech, among others. Our live casino section features Evolution, Pragmatic Play Live, Ezugi, and other studios. All games use certified random number generators or verified live dealer feeds, and we do not offer sports betting on our platform. By playing any game at WinShark Casino, you accept the specific rules and paytables associated with that title.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraud, bonus abuse, multiple accounts, or any violation of these Terms and Conditions. In such cases, we may withhold winnings pending investigation. You may also close your account voluntarily at any time by contacting our support team.

Responsible Gambling

We are committed to promoting responsible gambling. We provide tools such as deposit limits, self-exclusion, and account closure options for players who wish to control or pause their activity. If you believe you may have a gambling problem, we encourage you to seek support from professional organizations and to use the self-limiting tools we provide.

Customer Support

Our support team is available 24/7 via live chat and email at support@winshark.com. We provide customer assistance in English and aim to resolve all inquiries, including questions about winshark withdrawal times, promo codes, and account verification, as promptly as possible.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of WinShark Casino after any changes constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction, Curacao, under the oversight of the Curacao Gaming Control Board. Any disputes arising from your use of WinShark Casino will be handled in accordance with these terms and our internal complaint resolution procedures.