WinShark Privacy Policy

At WinShark Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winshark.com or use our services. WinShark Casino is owned and operated by GBL Solutions N.V., registered in Curacao under number 155090, licensed by the Curacao Gaming Control Board (GCB) under license OGL/2024/589/0556. By registering an account with us, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information when you use our services at Win Shark Casino:

• We gather your registration data, including your full name, date of birth, address, email address, and phone number.
• We collect identity verification documents such as government-issued ID, proof of address, and payment method verification to comply with anti-money laundering regulations.
• We record your financial information, including deposit and withdrawal history, payment method details, and transaction amounts.
• We track your gaming activity, including games played, bets placed, wins, and losses, to improve our services and manage your account responsibly.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps.
• We use cookies and similar technologies to enhance your experience while browsing WinShark Casino.

How We Use Your Information

Our WinShark platform uses your personal data for several important purposes. We use your information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our legal and regulatory obligations under our Curacao gaming license. We also use your data to communicate with you regarding your account, promotional offers, and customer support inquiries. Our team at WinShark analyzes gaming activity data to detect unusual patterns that may indicate problem gambling, and we may reach out to offer responsible gaming tools when necessary.

We at WinShark also use your contact details to send you information about our Welcome Shark bonus, ongoing promotions such as Madnessday Bonus and Cyber Reload, and updates to our Loyalty Club program. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of our contract with you when you create an account and use our gaming services.
• Compliance with our legal obligations, including anti-money laundering and responsible gambling regulations.
• Our legitimate interests in preventing fraud, securing our platform, and improving our services.
• Your consent, where required, for marketing communications and certain cookie usage.

Sharing Your Information

We do not sell your personal data to third parties. However, our WinShark Casino platform may share your information with trusted partners who assist us in operating our services. This includes payment processors such as Skrill, MiFinity, and Paysafecard providers, our payment agent Ramtinar Techconsult Limited, identity verification providers, regulatory authorities including the Curacao Gaming Control Board, and IT service providers who support our technical infrastructure. We ensure that any third party we work with maintains appropriate data protection standards consistent with this policy.

Here at WinShark, we may also disclose your information if required by law, court order, or regulatory request, or to protect our rights, property, or the safety of our users and staff.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Generally, we keep account and transaction records for a minimum period required under our Curacao license and applicable anti-money laundering laws, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Win Shark Casino team recognizes and respects these rights, which may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain processing activities.
• The right to data portability, where applicable.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team at support@winshark.com, and we will respond to your request in accordance with applicable data protection laws.

Data Security

We at Win Shark implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our WinShark systems use encryption technology to safeguard sensitive data, including payment details and identity documents. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to also take steps to protect your account, such as using a strong password and not sharing your login credentials.

Cookies

Our WinShark website uses cookies to remember your preferences, keep you logged in, and analyze how you interact with our platform. Cookies help us improve navigation, personalize content, and measure the effectiveness of our promotions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

International Data Transfers

As WinShark Casino serves players across multiple target markets, including the United Kingdom, Ireland, Canada, Germany, Switzerland, Australia, New Zealand, Poland, Greece, and other regions, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever we transfer your information internationally, in line with applicable data protection standards.

Children's Privacy

Our services at WinShark Casino are intended solely for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our support team. You can contact us via live chat, available 24/7, or by emailing support@winshark.com. We at WinShark are committed to addressing your privacy concerns promptly and transparently.